{"id":2517,"date":"2026-07-20T11:32:18","date_gmt":"2026-07-20T03:32:18","guid":{"rendered":"https:\/\/www.keodoe.com\/?page_id=2517"},"modified":"2026-07-20T14:55:21","modified_gmt":"2026-07-20T06:55:21","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.keodoe.com\/zh\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2517\" class=\"elementor elementor-2517\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a2b71e0 uo-faq-page e-flex e-con-boxed e-con e-parent\" data-id=\"a2b71e0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a9c4759 e-con-full uo-faq-hero e-flex e-con e-child\" data-id=\"a9c4759\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b0490e uo-faq-title elementor-widget elementor-widget-heading\" data-id=\"4b0490e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ's<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-531ad94 uo-faq-intro elementor-widget elementor-widget-text-editor\" data-id=\"531ad94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<pre>Welcome to our FAQ, we are so happy to have you here and as a client.<br \/>We have tried to answer the most common questions.<\/pre>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-616f4b9 e-con-full uo-faq-layout e-flex e-con e-child\" data-id=\"616f4b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ad16864 e-con-full uo-faq-left e-flex e-con e-child\" data-id=\"ad16864\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1476dd8 elementor-widget elementor-widget-heading\" data-id=\"1476dd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Shipping &amp; Returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec6a112 elementor-widget elementor-widget-text-editor\" data-id=\"ec6a112\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Below are some common questions about shipping, returns, and exchanges<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c23943c uo-faq-accordion elementor-widget elementor-widget-n-accordion\" data-id=\"c23943c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2030\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-2030\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Which UOOBEO device is right for me? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2030\" class=\"elementor-element elementor-element-180d517 e-con-full e-flex e-con e-child\" data-id=\"180d517\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6e01d53 e-con e-atomic-element e-flexbox-base e-62cec05\" data-id=\"6e01d53\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"6e01d53\">\n    \t\t<div class=\"elementor-element elementor-element-ffd6c1a elementor-widget elementor-widget-text-editor\" data-id=\"ffd6c1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Choose a device based on how you plan to use it. Translator Devices are suitable for two-way conversations, Scan Pens help with printed text, AI Earphones support hands-free communication, and AI Voice Recorders are designed for recording and transcription. Please check each product page for detailed features.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2031\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2031\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Which languages are supported? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2031\" class=\"elementor-element elementor-element-343e002 e-con-full e-flex e-con e-child\" data-id=\"343e002\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-55a2aec e-con e-atomic-element e-flexbox-base e-d05e4f4\" data-id=\"55a2aec\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"55a2aec\">\n    \t\t<div class=\"elementor-element elementor-element-765776f elementor-widget elementor-widget-text-editor\" data-id=\"765776f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Supported languages may vary by product model, translation mode and software version. Please check the specifications on the relevant product page before purchasing. If you need a specific language, contact our support team for confirmation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2032\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2032\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Do UOOBEO devices require an internet connection? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2032\" class=\"elementor-element elementor-element-d866377 e-con-full e-flex e-con e-child\" data-id=\"d866377\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-27e7e84 e-con e-atomic-element e-flexbox-base e-95ecc8c\" data-id=\"27e7e84\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"27e7e84\">\n    \t\t<div class=\"elementor-element elementor-element-5315d8d elementor-widget elementor-widget-text-editor\" data-id=\"5315d8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Online translation and cloud-based features normally require a stable Wi-Fi connection or mobile hotspot. Offline language support varies by model. Please review the product specifications to confirm which offline features are available.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-018764b e-con-full uo-faq-card e-flex e-con e-child\" data-id=\"018764b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f6c24bc e-con-full uo-faq-card e-flex e-con e-child\" data-id=\"f6c24bc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c109e9d e-con-full uo-faq-aside e-flex e-con e-child\" data-id=\"c109e9d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63977dc uo-faq-aside-title elementor-widget elementor-widget-heading\" data-id=\"63977dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Didn't find your answer?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5ad6e3  uo-faq-aside-title elementor-widget elementor-widget-text-editor\" data-id=\"f5ad6e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Don&#8217;t hestitate to contact us<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<form class=\"e-con e-atomic-element e-form-base form-state-default uo-faq-form\"\n      data-id=\"c98ea45\"\n      data-element_type=\"e-form\"\n      data-e-type=\"e-form\"\n      data-interaction-id=\"c98ea45\"\n      data-interactions=\"null\"\n      x-data=\"eFormc98ea45\"\n      x-on:submit=\"submit\"      aria-label=\"&#x8868;&#x5355;\"\n      data-form-name=\"&#x8868;&#x5355;\"\n            toolname=\"&#x25;e8&#x25;a1&#x25;a8&#x25;e5&#x25;8d&#x25;95_c98ea45\"\n      tooldescription=\"Submit&#x20;the&#x20;&#x8868;&#x5355;&#x20;form&#x20;with&#x20;the&#x20;provided&#x20;field&#x20;values.\" action=\"\">\n    \t\t\t<input \n\tid=\"e-form-first-name\"\n\tname=\"e-form-first-name\"\n\tclass=\"e-form-input-base\"\n\ttype=\"text\"\n\tdata-interaction-id=\"7d7fbb3\"\n\tdata-e-type=\"widget\" data-id=\"7d7fbb3\" \n\t\n\tplaceholder=\"Name\"\n\t\n\t\n\/>\n\t\t\t\t\t<input \n\tid=\"e-form-email\"\n\tname=\"e-form-email\"\n\tclass=\"e-form-input-base\"\n\ttype=\"email\"\n\tdata-interaction-id=\"94d8f0a\"\n\tdata-e-type=\"widget\" data-id=\"94d8f0a\" \n\t\n\tplaceholder=\"Email\"\n\t\n\t\n\/>\n\t\t\t\t\t<textarea\t\n\tid=\"e-form-message\"\n\tname=\"e-form-message\"\n\tclass=\"e-form-textarea-base\"\n\tdata-interaction-id=\"46ccbb0\"\n\tdata-e-type=\"widget\" data-id=\"46ccbb0\"\n\t\n\tplaceholder=\"Message\"\n\t\n\t\n\trows=\"4\"\n\t\n\t\n\tdata-resizable\n><\/textarea>\n\t\t\t\t\t<button \n\t\n\tclass=\"e-form-submit-button-base\"\n\ttype=\"submit\"\n\tdata-interaction-id=\"6330f6b\"\n\tdata-e-type=\"widget\" data-id=\"6330f6b\" \n\t\n>Send message<\/button>\n\t\t<div class=\"e-con e-atomic-element e-form-success-message-base message-success\"\n     tabindex=\"-1\"\n     data-id=\"5538d68\"\n     data-element_type=\"e-form-success-message\"\n     data-e-type=\"e-form-success-message\"\n     data-interaction-id=\"5538d68\"\n     aria-live=\"polite\"\n     >\n    \t\t\t<p class=\"e-paragraph-base\" data-interaction-id=\"5e745ad\" data-e-type=\"widget\" data-id=\"5e745ad\">Thanks for contacting us. We'll get back to you as soon as possible.<\/p>\n\t\t\n<\/div>\n<div class=\"e-con e-atomic-element e-form-error-message-base message-error\"\n     tabindex=\"-1\"\n     data-id=\"4b3dcbc\"\n     data-element_type=\"e-form-error-message\"\n     data-e-type=\"e-form-error-message\"\n     data-interaction-id=\"4b3dcbc\"\n     role=\"alert\"\n     >\n    \t\t\t<p class=\"e-paragraph-base\" data-interaction-id=\"95e201b\" data-e-type=\"widget\" data-id=\"95e201b\"><strong>We couldn\u2019t process your request. Please try again.<\/strong><\/p>\n\t\t\n<\/div>\n\n<input type=\"hidden\" name=\"trp-form-language\" value=\"zh\"\/><\/form>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>FAQ&#8217;s Welcome to our FAQ, we are so happy to have you here and as a client.We have tried to answer the most common questions. Shipping &amp; Returns Below are some common questions about shipping, returns, and exchanges Which UOOBEO device is right for me? Choose a device based on how you plan to use [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_angie_page":false,"footnotes":""},"class_list":["post-2517","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - UOOBEO<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.keodoe.com\/zh\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - UOOBEO\" \/>\n<meta property=\"og:description\" content=\"FAQ&#8217;s Welcome to our FAQ, we are so happy to have you here and as a client.We have tried to answer the most common questions. Shipping &amp; Returns Below are some common questions about shipping, returns, and exchanges Which UOOBEO device is right for me? 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